Customer Testimonials

Where our Customers tell you what they really think…

For additional authentic information about Air Control Heating and Electric, Inc., we invite you to check our BBB rating.  There is a direct link to the BBB on our Home Page.  Check it out!

For 24-Hour Service or a Free Estimate, call 509-924-0018 or (208)667-4155
Kathleen E. -
Terry came to my home Monday evening because my furnace quit working (mid-winter). Not only did he get the furnace running again, but what I appreciated most was the way he explained what he intended to do, what he did do, and what could be done to make the system better. I intend to do the additional recommended work in the near future. Thank you.
Wordwarrior a CitySearch Reviewer - WA

They got us going in time for the tournament – During our recent basketball tournament, Air Control Heating & Electric handled both the heating & cooling installation, and the electrical upgrades for the lighting. They got both parts done in time for the tournament, just as promised. We even assigned them some extra last-minute tasks, and they got those done in time also. I am SO glad we used Air Control! Read the Actual Review.

wakegurl23 - WA

They were fast & provided great service! – I called Air Control on the weekend and the technician came out the very same day and let me know that the part could be replaced in a few hours, but that I could also have him come back on a normal workday so I did not have to pay overtime. They really have their customers in mind!! They came out the next workday and fixed my air conditioing qucikly! Thanks Air Control! Read the Actual Review.

JackieLuvney - WA

Great Job by Air Control – I work at a local bank & they use Air Control. While we where getting our maintenance done, I had asked a few questions to the service technician. He was very polite, clean & helpful. I made a call to their office that day & was given speedy service for my home. My house if cool & comfortable again. Very pleased & will use in the future.Thank you so much for the wonderful service!! Read the Actual Review.

toutdutemps a CitySearch Reviewer - Unknown

4th of July Party Saved – We were hosting a 4th of July party at our home last weekend. While we were outside a good portion of the day, there were several small children that were put down for a nap early that afternoon in the house. It wasn’t long before we realized that the AC was not working and we had a bunch of hot, tired, and very cranky children. I put a call into Air Control since they advertised being available 24/7. Their service man, Ben, got to us within an hour, and had us up and running in a very short time. Thank God! He literally saved the day, and the party! He was so polite, and really took the time to explain the AC problem to me . Thank you, Air Control! Read the Actual Review.

Zackrh a CitySearch Reviewer - Unknown

Great Service! – We had a heating emergency and called Air Control Heating and Electric Spokane. They were very professional, timely and knowledgeable. They fixed our heat fast and for a fair price. I would recommend them to anyone in the Spokane, WA area. Read the Actual Review.

PatrickBatemann a CitySearch Reviewer - Unknown

Furnace Genius! – Our furnace went out, of course on the coldest day of the year. The folks at Air Control were fast, knowledgeable and gave us a fair price. They had our furnace fixed the same day and it works like new! Thanks! Read the Actual Review.

Jesse W. a Yelp Reviewer - Chantilly, VA (Out of Town Customer)

Awesome service, thanks! The technician was very nice and helpful in explaining the issue and fixed everything having problems! They are going in my contacts list for any further issues I may have. Read the Actual Review.

Jill B. a Yelp Reviewer - Veradale, WA

Great service and great price.  Our furnace went out and had them replace it.  Very less than other companies and they did it all.  Others wanted us to do the electrical and other things.   Thank you so much!!!!   Highest recommendation for you possible. Read the Actual Review

Marcelle R. a Yelp Reviewer - Spokane, WA

Air Control does a fantastic job. I have used them on several occasions and always been happy. Great workmanship and great service!. Read the Actual Review


I recently had a gas furnace and gas hot water tank installed by Air Control Heating and Electric.  The  men who did the installation were terrific. They were polite, courteous, thoughtful, and great representatives for Air Control. They worked continuously and completed the installation of my gas furnace and gas hot water heater with great professionalism.  For anyone in need of a gas furnace and hot water tank installers, I would highly recommend Air Control Heating and Electric.  Wendy M. , Spokane, WA.  Nov, 2013.  CC:  Better Business Bureau

Connie & Denny S. - Spokane, WA
Dear Air Control:
Thanks for sending me your best installers. Matt and Robert did a great job and were very coridal (and funny), even under my near constant supervision! Of course, anything that can go wrong did. Just as they were finishing up and ready to test the unit, the power in the neighborhood went out. I promptly told all of the neighbors that came out to see what had happened that they had caused it (just kidding of course). Matt came back after power was restored and went over the programming with me. I’m sure my 9 yr. old grandson will be able to help me when I need to set the program!!! Connie just came home from work and is very happy that we have real heat again.

Thanks again for your help and pass these kudos on to the boss. You all deserve a nice bonus.

P.S. When I told Matt that I had asked for the best installers, he told me that they had the day off so I was stuck with he and Robert.

Mr. Cummings -
…Thank you for your tenacious effort in getting my furnace running this winter.
Peter and Jeanette B. -
…One of the nicest, most-knowledgeable technicians who has ever been sent to our home.
Steve W. -
Your technician came out after another technician had told me that my compressor was stuck, and needed to be replaced. Ben checked out the situation and found a bug caught in the contractor, not allowing it to start. I am impressed with his skill and dedication, as well as the speedy response.
Mr. and Ms. Earl A -
We wish to commend Chris for the great job installing the furnace. He was very Clean and Efficient worker. It was a pleasure having him in our home. Thanks again, Chris.
Scott S. -
I just wanted to drop you a note and tell you what a great job your staff has done for us here at LEGEND. Mark has gone above and beyond what was expected to get our facility up and running for the basketball tournament we had last weekend. Not only did he do everything that was needed, but when he finishes, it was like he was never here. It is that kind of professionalism that makes me happy for the decision to go with Air Control. Keep up the Good work and I look forward to working with Air Control in the future.
Scott C. -
As you may recall, I contacted you looking for a new heat pump because I’d had several companies out to repair a leak in my system and none of them were able to find it—they all recommended I get a new system. You told me that although you’d be glad to sell me a new system, that in over 30 years, you had never been unable to find a system leak. Not only did your technician find the “unfindable” leak, he repaired it quickly, thoroughly and professionally. As I can well attest, it’s extremely hard to find an honest, competent, professional HVAC service company. You folks are that and more.
Dave R. -
I used you folks last year, and simply you FOLKS ROCK!!! I want the same guy who was here on the last service call because I trust him. Please call me a set up a time to schedule a service for my furnace and central air to make sure all is working cool!
Mr. and Ms. Earl A -
We wish to commend you for the great job installing our new furnace.  Your installers were very clean and efficient workers. It was a pleasure having him in our home.  Thanks again.
J. Mahoney -
The experience we have had with Air Control has been positive from top to bottom. The people all have been very friendly. I applaud Colleen and her follow-up on the rebates, the courteous field staff who installed the system, Rose who was always trying take care of my concerns and was very customer oriented and willing to listen to all of my specific detailed wants, and Harry who had to come back three times to correct and fix some issues in the installation. I am totally aware that small things can happen with these complicated mini-split systems. It is how personnel react to these issues that is important. Harry is a perfectionist. He is not only the well deserved manager of the service department but he has the customer skills to be a good customer service person. While doing his repair work he talked very highly of the crew and Air Control as a whole, as did Rose. He assured me the job would be done right. He was patient while trouble-shooting and answered my questions. Undoubtedly it is a new system and there may or may not be future issues as it is too early to tell but I am sure if there are I will be well taken care of.

Thank you Air Control.  Regards,

Jeff S. - Spokane, WA
Thank you.  Our house is getting warm! And it is much quieter.

Given the constraints of space for the install in an older house with odd ductwork adapted by a previously retrofit furnace system, combined with the extra processes of American Home Shield encumbering the effort, this was not an easy job.

I would like to compliment your entire team.  From diagnostics, to estimating, and especially installation, the process was efficient, fast, and tidy.  Most importantly, the time frame was kept as tight as feasible, the sytem was kept operational on a limited basis until the equiment arrived, and the communication status and next steps were excellent.  Just about the time I was starting to get nervous thinking it’s time to ask, your team was providing an update by email,  phone calls, or personal contact. Well done!

Mr. Furnace Says:

Mr FurnaceHave your heating or cooling system tuned-up for the season, so you are running at peak efficiency.